Shipping and Refund Policy

Pricing

All pricing quoted is in New Zealand dollars and includes GST. Pricing, special offers and promotional items are subject to availability, and we reserve the right to cancel or amend these without notice.

 

Availability

Every effort is made to ensure that our products are always in stock. However, in the event of a large surge in orders, sometimes availability may be out of our control.

Our promise to you is that if for any reason we cannot dispatch your order within 5 working days, we will notify you within 48 hours and let you know the time frame for delivery.

 

Delivery

We love chocolate too – and don’t want you to have to wait too long for your chocolate fix! We aim to dispatch all orders within 24 hours of receiving them, excluding weekends. Delivery in most cases will be within 1 – 3 working days, but for rural or South Island deliveries, depending on road conditions, this may be longer. Please allow the following WORKING days for your delivery:

Wellington   1 – 2 days

North Island (exc Rural Delivery)  2 – 3 days

South Island (exc Rural Delivery)  3 – 5 days (most are 3 working days)

Rural Delivery (as defined by our Couriers)  5 – 7 days

Please note – we dispatch on a late afternoon courier pick up, so when you get your tracking email (from GOSWEETSPOT), please understand this was only lodged into the courier system that evening. If you have urgent delivery requirements, contact us to discuss options. We do not deliver on weekends. Orders placed after midday will miss that day’s courier pick up and won’t be dispatched until at least the next work-day afternoon.

We do not dispatch goods on a Friday in Summer to prevent chocolate sitting in the courier depot over the weekend. Our couriers use air conditioned vans, so your chocolate will reach you in excellent condition, even on hot days. All boxes will be marked “PERISHABLE – KEEP OUT OF SUN”. However, there may be times where there is excessive heat (heatwaves) – in these instances, we reserve the right to delay delivery until this has passed. Don’t worry – this is rare, and we will contact you within 2 working days of receiving your order to let you know!

All items must be signed for at point of delivery – so we know the right person is getting the chocolates! We recommend you get your chocolate sent to an address where you will be during the day – often this is a work address. In the event you specifically request to have chocolate left without signature, this will be entirely at your own risk, and once we get proof of delivery from the courier company, we consider the package delivered.

We do not deliver to PO Boxes – we have no control over the temperature and humidity of the holding rooms at the PO Box facilities, and we want your chocolate to reach you in optimum condition!

Even if your item arrives after you were hoping it would we reserve the right to refuse a refund – so please order your My Chocolate Box in plenty of time if it is for a special occasion.

Delivery Rates

Standard (exc RD) $10.00

Rural Delivery NZ wide (RD) $12.00

 Damaged Goods/Refunds

If your item has arrived damaged, please contact us within 48 hours of delivery, and we will work out the best solution for you. You can contact us on hello@kako.co.nz or call us on 04 299 8098 during business hours. We will either replace the item or refund you in full (including the courier fee), depending on the situation. In the event there are damaged goods, we will need those goods returned to us within seven days.  We are not responsible for the cost of returning these items.

We cannot offer refunds if you have chosen incorrectly, so please order carefully!

We are not responsible for items that are delayed, damaged, or returned due to the supply of an incorrect delivery address – so please double check your details carefully!